If you are looking for a new way to manage communities, you should take a look at Sentropy. This company was founded by a group of experts in unstructured and dark data. They are using their expertise to develop products that will help you manage and defend your community.
Defend
Sentropy, a Silicon Valley start-up is making a splash in the online abuse detection space with its Defend product. The company claims to have developed the world’s first AI-powered machine learning software to detect and mitigate online harassment and hate. Currently in private beta, Sentropy will announce its release to the public in the next few months. It is currently working with a few select customers in the tech and consumer products spaces.
While it is not known how much money Sentropy is making or if it will make any, it is clear that it is a contender in the online abuse detection space. One of its early adopters is Discord, the makers of the widely popular voice chat app. In addition to its flagship product, the company is reportedly developing a slew of other AI-powered tools for the chat room industry.
Reddit is a prime example of the kind of abuse that Sentropy is tackling
Sentropy is a startup that is focused on tackling the online abuse that is plaguing platforms such as Reddit and Facebook. Online abuse is one of the greatest challenges facing social media sites, and Sentropy’s founders are confident that their technology can help.
The company, which was founded by John Redgrave and Michele Banko in Palo Alto, is backed by investors such as Horizon Ventures, Playground Global, and King River Capital. It offers a free browser-based product, called Detect, as well as an enterprise version that can be configured by developers.
Sentropy identifies abusive messages and blocks them. But the company is also able to help human moderators by analyzing the content of the comments on Reddit and other websites. Humans are often overwhelmed by the sheer volume of spam and abusive messages, and Sentropy can be used to help them find the problematic posts and remove them.
Founders were a specialist in unstructured, dark data
Many organizations are producing data that is not suited for analysis. This is known as dark data. It includes unstructured or semi-structured files. These files are a mix of emails, documents, audio, video, and images. The volume of dark data is increasing at a rapid pace.
A recent study estimated that 90% of the data produced in the past two years is not suited for analysis. This includes video, 3D point clouds, and other digital files. Although most data is dark, there are a number of ways to make it visible. Some of these techniques include artificial intelligence (AI) and machine learning. In addition to identifying and extracting data from all sources, these methods can help reduce risk and increase compliance.
For example, a retailer can use video analytics to learn about shoppers. They can then use that information to improve their product assortment. Another example is the health industry, where analyzing data can help identify patterns of illness and health care access. Cognitive computing can also be used to help predict how patients will engage with a healthcare provider.
Product can be used out of the box to manage communities
Using a product to manage a community is a great way to improve communication, collaboration and customer success. A robust community allows the product team to gather feedback from real-life users, and to better understand how the product should be improved upon. Whether it’s a wiki, an idea hub or a tidbit of knowledge, the community can help the product team improve the user experience. To get the most out of it, it’s important to allocate the right resources, and time. It’s also a good idea to empower and enlighten your community members to take the lead on content creation. As a result, your community will become a thriving and engaging place to be.
Conclusion
The best community management practices are the ones that empower your team and reward them for their efforts. This means letting them know that they’re appreciated, and that their suggestions have been heard. Another useful tidbit is making it easier for users to share their ideas. One great way to do this is by implementing a community hub. By combining the product’s feature set with your organization’s own, you can create a unified source of knowledge that’s easy to access and share.
